FAQ

Q. How to purchase on the Crafterpillar website?

A. To order:-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order. 

 

Q. What are the payment methods available?

A. Crafterpillar.co offers several Payment Methods during check out as shown below:-

  1. Credit Card Via Ipay88 (Visa or Mastercard / Internet Banking) 
  2. Cheque / Offline Bank Transfer

Note: Your purchased products will not be delivered until we have this confirmation.


Q. What shipping method does Crafterpillar.co use? 

A. We are using Pgeon Delivery to deliver West Malaysia's orders. Whereas for East Malaysia's orders, we are using Pos Laju. In the event of the said delivery 

     service is not available, we will be using alternative option to deliver the orders. 

 

Q. How long does it take to receive my order? 

A. We will ship out the order within 4 working days once we receive your payment confirmation. Then, it will take estimated around 3-5 working days to receive your

    order from the courier service. 


Q. How to change my account personal information and shipping address?

A. Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

A. 

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. If my payment option during check out is via Cheque / Offline Bank Transfer, within how many days I need confirm the payment? 

A. Within 3 calender days. In the event of you are not able to make payment within the said period, we will cancel your order. 

 

 

If you have any further inquiries, please do not hesitate to drop us an email at crafterpillar.craft@gmail.com