Return & Exchange Policy

RETURN

If you found defective or damaged from your purchase, you have 14 calendar days to return the item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with the receipt or proof of purchase. The buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice. Email or contact crafterpillar.craft@gmail.com /  +6016-5880941 with your order number to receive your return authorization.

 

EXCHANGE

No refund ONLY Exchange. Item is a one-to-one exchange for the same model/colour. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your exchange after inspecting the item. If your return is approved, we will initiate an exchange and replace the item.

In the event of the item is Out of Stock, we will make a refund via store credit to your Crafterpillar’s account within 5 working days. You may use the store credit for your next purchase.

 

We reserve the right to correct, update, or change our return/exchange policy at any time without notification.